A sampling of notes from some of our great customers.
"You guys are amazing"
I just want to thank you guys so much for helping to get my husband back on the road! He was traveling by himself from Virginia to Arizona to get set up at his new job, and once he was set up me and the kids would follow. Our clutch went out Sunday night and we were towed to another transmission place. They wouldn't have been able to start the fix until Friday, which would have put my husband in a real bind since he needed to get to Arizona to start work! You guys advised you could get him back on the road by Tuesday.
When you ran into a bit of trouble you guys were so amazing and paid to put him up at a hotel for the night since we only had reservations until Tuesday, AND you dropped him off and picked him up at the hotel so he wouldn't need a order a Lyft! You really took care of him, which means the world to me since he was alone and in need! You guys are amazing and there are no words to express how grateful we are for you and your kindness and your great work! Thank you! Feel free to use this to help promote your services because you guys are amazing and everyone should come to you for their transmission and clutch needs!
“I was impressed.”
I just wanted to let your company know how very much I was impressed with the fact that you did not charge me for re-routing my transmission fluid away from going through my radiator. You all went above and beyond what I expected. All I can say is a heartfelt THANK YOU!! I can assure you if I ever need transmission work you all will be my first choice. I intend to spread the word about your kindness and consideration. Wow!! This is a great world we live in.
(This is an old note, but a great one!)
Your 50 year anniversary story was interesting, but most of all, heartwarming! Your many successes have come to you by attitude, hard work and doing the right thing - you are all winners! Congratulations on this important anniversary! We're so proud to have such an exemplary company as a BBB Charter Member.
“The work was excellent”
I appreciate you helping me on the phone to decide to tow my 13-year-old gray Lincoln to your shop. The work was excellent, prompt and much cheaper than I anticipated. There should be more honest business people like Dunn!
Thank you for putting the transmission in the Ford. We appreciate your helping hand and generosity. With your help, I can now take my father to VA, in a reliable car. Thank you so much for helping my family. God bless you.
— M. family
“We appreciate your promptness”
A special thanks to all of you at Dunn Transmissions! You are very special people and we appreciate so very much your promptness in getting us back on the road quickly. Also for the kindness in allowing us to "see the town" in your vehicle. Actually, it was an enjoyable day. Motor home is working fine. Again, our sincere thanks.
— P. & L. A.
"Putting us back together"
Just wanted to drop you a line to say thank you for working us in to your busy schedule when we were passing through Tyler ... on our way to ... our family reunion. You don't know how much we appreciated your putting us back together. We didn't know anyone in Tyler and were 190 miles from home! We could tell you have a reputable business from the traffic in the waiting area. Thanks for letting us lounge, too; hope we didn't annoy you. Again, thanks for your time and consideration that afternoon!
—R. & A. M.
“Thanks for your kindness.”
We wish to thank you once again for your kindness in solving our problem with our Suburban in July. Tyler, Texas, must be a great place to live if it spawns good people like you. Again, thanks for your kindness and generosity of your valuable time and experience.
— A. & S. M.